The level of support a business requires depends on a number of factors, including size of company, levels of functionality (e.g., if the site has a document library or a high level of user interactivity), and the frequency of editing the site requires. The types of request we deal with range from simple optimisation of images, and reminders on how to create menu links or manage modules, to creating banner adverts, researching and implementing additional functionality, conducting additional training and writing content.